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0333 996 9987 10am - 5pm
Patek Phillipe

Returns & Refunds

This applies to online returns only.

At David M Robinson we are sure that you will be delighted with your purchase. If for any reason that is not the case we offer a 14 day full refund. All returns must be accompanied with a completed returns form. Please see the terms and conditions below.

We offer two options for returning your purchase to us.

Return by Post

Items can be returned direct to David M Robinson within 14 days for a full refund or exchange. All returns must be accompanied with a completed returns form. Please address your returned package to:

Client Support Manager
David M Robinson
14 Railway Street
WA14 2RE

Please note:

We do not offer a free returns policy. The customer is required to pay return postage charges.

Insurance for returning items is strongly recommended as the customer is fully responsible for the item until it reaches David M Robinson.

For your benefit and security, in the event of a postal return we recommend that you send the goods back to David M Robinson by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit.

We will endeavour to process your refund as quickly as possible and in any case within 14 days of receipt of notification. Undamaged and correctly returned items will be credited using the same method originally used by you to pay for your purchase. In the unlikely event that you receive a faulty or incorrect item, please contact us immediately on 0333 996 9987 or email [email protected] and we will rectify the situation.

Return to a David M Robinson Store

Online purchases may be returned to one of our four David M Robinson stores.

All returns must be accompanied with a completed returns form. Please bring the completed form along with the original dispatch note and the item(s) you wish to return and our store will be pleased to process your refund or exchange.

Terms & Conditions

David M Robinson cannot accept returns of earrings or cleaning products if the tamper-proof packaging has been opened. This is due to hygiene reasons and does not affect your statutory rights.

When returning items to David M Robinson or to one of our stores, the item(s) must be in its original condition and packaging, accompanied with the dispatch note and the returns slip.

David M Robinson and our stores cannot accept returns for items that have been altered or engraved.


All PayPal orders must be returned to our head office to process your return / exchange.

For Faulty Goods

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.

Please follow the above procedures. All returns to the stores must be accompanied with a completed returns form. The store will be pleased to return your order to our head office on your behalf where the request will be processed in accordance with our returns terms and conditions

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